Support Center — The Genius Prof

We want every learner on The Genius Prof to get help quickly. This page explains how to reach us and what to include in your message.

1. Contact Channels

• Support chat: open dashxgenuis.supreemtechs.com and use the chat button at the bottom of the page.
• In the app: open Account and choose Support tickets, or tap the chat button.

2. What to Include

• The name and phone number or email registered on your account.
• A clear description of the problem and what you were doing when it happened.
• Your device model and the app version.
• A screenshot of the screen or error message, if possible.

3. Response Time

We reply within 48 hours on working days.

4. Common Requests

Request	How it is handled
Forgot password	Use "Forgot password" on the sign-in screen, or contact support.
Cannot open a program	Send us your registered phone number or email and the program name.
Video does not play	Check your connection, then send us the lesson name and a screenshot.
Delete account	See the Delete Account page.

5. Privacy

Information you send in a support request is used only to resolve that request, as described in our Privacy Policy.

---

مركز الدعم — The Genius Prof

للتواصل معنا استخدم محادثة الدعم على الموقع dashxgenuis.supreemtechs.com، أو افتح «حسابي» واختر «تذاكر الدعم» داخل التطبيق. يُرجى ذكر الاسم ورقم الهاتف أو البريد الإلكتروني المسجّل، ووصف المشكلة، ونوع الجهاز، مع لقطة شاشة إن أمكن. نرد خلال 48 ساعة في أيام العمل.